Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

metropolitan-bronze

5/11/2024

i need help with whatsapp

So my problem is that i want that the message stays for more than 24 hours in a outreach message that was sended. I want that the message stays forever. is this possible by any reason? Pls help!

adverse-sapphire

5/11/2024

Combining Knowledge Base and AI model

Hi everyone, is there a way for the chatbot to use the chat history (i.e. ai model) as well as the sources stored in the knowledge base (see screenshot) to answer the user's question? So that the Voiceflow chatbot acts as a kind of conversational AI?...

modern-teal

5/11/2024

A good way to make Voiceflow interact with pdf in table format.

Hey guys I'm looking for a good way to make Voiceflow interact with a pdf in a table style properly. Till now I just put the pdf into the knowledge base and tryed to asked Voiceflow certain question about it the resulst were pretty bad .It is a table with three columns of time, description and place.

absent-sapphire

5/11/2024

My monthly reset did not reset at all

Hello again! I have this issue in voiceflow where the token usage won't reset at all, in the past it was fine it resets but after buying pro and buying the additional tokens and downgrading again in free it does not reset :c. I was planning to give this chatbot to my school since its my capstone project. But it appears I cannot do it anymore Hmm I think I know the issue, if I bought the pro plan at march 20 will my token reset will also be moved to every 20th day of the upcoming month?...

ratty-blush

5/11/2024

API WHISPER

Hello everyone, I hope you are well ? Can anyone help me integrate with Whisper API please. I can't capture the file value.

Brandersnatcher

5/10/2024

How can I use AI to create a variable?

I have step where I ask a user for their username and the response I got was something along the lines of "pretendUsername is my username but i guess i didnt set up an email with my account" I obviously don't want that entire string to be set in my username variable. Is there a way that I can have ai understand that pretendUsername IS the username that needs to be used in the username variable?...

foreign-sapphire

5/10/2024

Intents seem not to trigger through the Dialog API

When querying the /interact endpoint with payload ```json { "type": "text", "payload": "Some message"...

probable-pink

5/10/2024

Can VF user permissions be configured so that they cannot view transcripts?

It seems that any user added (even if they have the Billing or Viewer role) can view transcripts. This isn't great from a data protection point of view, as only the people who need to access the data should be able to. So e.g. if I have a finance team member added to manage billing, they don't need to access user data and therefore shouldn't be able to.

relaxed-coral

5/10/2024

Alexa integration

Hi all! Is still possible to deploy directly on Alexa Developer Account? I read here https://xavidop.me/alexa/2023-11-21-voiceflow-alexa/ that should be possible but I don't understand why to make the project in voiceflow and then do the same on ASK. Is there something I'm missing?...

wise-white

5/10/2024

Can the user attach a document?

Hello, I would like to create a chatbot where the user can attach some document and then I'll receive all the data + the document to my email. Is that possible? Thanks

robust-apricot

5/9/2024

How can I upload a csv file with intents and related utterances?

I have a csv file with several dozen intents with associated utterances. How can I upload this to my assistant?

afraid-scarlet

5/9/2024

Can't import in knowledge base

I suddenly can't import anything in the knowledge base. It changes sometimes I can put something in and then the other moment the same thing won't import. I spoke with someone who has the same issue since 2 days. I need to deliver a bot quickly. How can I fix this or will it be dealt with? Thanks in advance.

Conner

5/9/2024

API Timeout at 60 seconds

Do voiceflow API calls automatically timeout and drop at the 60 second mark? I've got a few API calls that normally take 30-40s. Voiceflow handles these calls 100% of the time. But sometimes during high server loads (and if I add additional steps), that same API call pushes into the 60s-90s range, which always causes it to drop. Is there a hardcoded timeout? If so, looking for some potential work arounds. ...

Hugo

5/9/2024

Access to my chatbots

I can no longer edit my chatbots when I'm alone in my workspace

vicious-gold

5/9/2024

Restrict user message only allow buttons

I have attached the image

other-emerald

5/9/2024

Delaying AI messages

Does someone know, is it possible to delay ai massages, so it can be more human natural? And one more specific question If person triggers the bot and not sending any messages for a minute (for example), can the bot send the message itself after this period of time(a minute)?...

afraid-scarlet

5/9/2024

Can't import in knowledgebase

I suddenly can't input anything in the knowledgebase, some things i can, some things not. Does anyone know how to fix it? Thanks in advance...

stormy-gold

5/9/2024

Capture Email Issue

My VF bot didn't capture any emails last night and it essentially stopped people from accessing the bot as it didn't validate the user emails. I am using the standard email entity that was already created in the Support Chatbot Template. Can anyone help me? I have gone through and watched the advanced tutorial https://www.youtube.com/watch?v=EjvLSO4we40, however, nothing has changed....

rival-black

5/9/2024

LLM recognized the Intent but didn't triggered the flow

I created an "Refund" intent. I tried to trigger it within the chat. The LLM is able to recognize the intent but it is not triggering the intent, instead it's going to the "No Match" flow. I have attached the "evd-2" image for the same. Also, I have attached "evd-1". This is from where I am trying to trigger the intent. It has buttons with "No Match". I am not sure if it is where the issue is. I tried triggering another intent from the same place and it was working. Can anyone help in this?? @Daniel @W. Williams (SFT)...

Tom Kuhl

5/8/2024

Delete the last closing curly bracket?

I had Chat GPT 4 write a function to count day numbers between two user-entered dates and it works fine outside VF. The VF built-in debugger is telling me the only error left is the last closing curly bracket that is part of the code baked into the function creator. Is there any way to delete that closing curly bracket? I've tried to complete the bracket enclosure by adding an opening curly bracket in the line above, but all that does is change the error to undefined....

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