Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

David140

8/8/2025

Weird user_id issue

I can't tell if I'm doing something completely mad here but my user_id variable is being forcibly set to a certain value 1549119 and I can't see where! I've set it as default to 0, and as soon as I click one of my agent's button choices, the variable changes. I can see in the logs that there is a Set step that changes the variable but there is no Set step anywhere in my flow that does that. Anyone come across this? I've cleared cache, logged out and in again etc. but this seems baked in somehow. This is the log showing the Set step - could it be a bug?...

Hugo

8/8/2025

[URGENT] Risk of service interruption – credit reset needed today

Hi Voiceflow team, I’m facing a critical issue with my account and I urgently need support. My subscription is set to reset tomorrow, but I have less than 400 credits left right now....

mikchl

8/8/2025

KB issue

Hey, how can i fix the issue with KB. KB preview looks up the answer correctly but Agent step is not. Completly different answer. In agent step I have KB turned on but turned off also gives wrong answer. Also, added instruction in prompt to prioritize KB information.

Benjamin

8/8/2025

KBsearch not working in the tutorial

Hey guys, I went with the tutorial "Build an AI support agent" and during the step "Querying the Knowledge Base" I'm asked to add the block "KBsearch". ...

buenas noches

8/8/2025

Real person join the webchat

Is it possible to create, that real person can join or watch the voiceflow webchat and talk with customer?

8/8/2025

Agent carousels

Hey guys, currently exploring the agent option and I am trying to write a prompt so that after certain input a carousel appears with up to 5 cards appear. I tried to prompt it different times, but the carousel never appears (ofc I turned the toggle on). Can anyone tell me about their experience or does anyone know how to do it?...

Mbayabu

8/7/2025

Voiceflow Make.com connection

What is the difference between using an API node to connect to Make.com and using the new built in Make.com integration?

Mason Anderson

8/6/2025

Make MCP with Agent

I have an issue with the Make.com MCP integration with the Agent feature. It's calling my workflow in Make, but it's failing to input data for the scenario inputs. Here is a loom: https://www.loom.com/share/3f0084d8699145b09acbf0259e3dd861?sid=935c522f-272b-4b49-aa05-aebe9192523d Anyone else familiar with this?...

CaioElias

8/6/2025

agent block response

I have a function that splits a paragraph into shorter sentences. When I used prompt blocks, I could easily use this function because I was able to store the prompt's response in a variable. However, I’m having trouble doing the same with an Agent block response. How can I store the Agent block's response in a variable or make the Agent reply in shorter, separated sentences instead of one long paragraph? I’ll be using this on WhatsApp, so shorter messages are better than large blocks of text. How can I make the function called inside the Agent block receive as input the message the AI is about to send to the user?...

Sleepy

8/6/2025

OpenAI API not working anymore

Hello i had an OpenAI API that was working perfectly fine before, and is still working outside of voiceflow via test but isn't working on voiceflow anymore telling me "i must provide a model parameter" even thought there is!

Daniel

8/6/2025

Twilio to WhatsApp help

Hey guys, just wondering if anyone knows what I need to do. I’ve connected my Twilio number to WhatsApp, and I’m able to receive messages. I also added the correct API and secret keys to link Twilio to Voiceflow, but for some reason, the bot isn’t responding to incoming messages. Any ideas why that might be?

Shahrukh.TRDP

8/6/2025

Account deletion

Is it possible to delete my account and get a refund? I just made the account and paid but I used the wrong email and affiliate link to sign up. Thanks in advance....

xplorai

8/6/2025

ive already connect my spreadsheet via mcp way and my agent cant provide photos of the product why?

in my spreadsheet i have the image link

Advnce

8/6/2025

Google Calender Integrated with Voiceflow and Make. Need Help!

I’m building an AI agent that can directly book appointments into Google Calendar. The agent also needs to fetch and display available time slots while excluding any already booked times, ensuring no double bookings. I’m using Voiceflow for the conversational flow and Make.com for the backend automation. Has anyone implemented something similar or can guide me on the best way to handle time slot generation and filtering in Make?...

Andre

8/6/2025

Integration for Calendly app in Voiceflow

Hello everyone! I would appreciate it if someone could explain how to use Calendly app in Voiceflow chat. https://www.voiceflow.com/integrations/calendly...

MoDaQui

8/5/2025

JSON response to text (string)

Hey guys, I want to display the full JSON response from my Shopify Storefront API call inside a Voiceflow variable so that my AI agent can access and read the product data. The API call works fine in the Test Request, I can see the product data (title, description, image, price, etc.). However, when I capture the response into a variable (e.g. {rawProducts}), the variable ends up empty ([]) instead of showing the full JSON content....

Andre Davtyan

8/5/2025

Deleting an API tool

How do I delete an API tool that is attached to my AI Agent? I have accidentally created a duplicate tool and I want to delete it but I can't find how to do that. I've looked at the workflow settings and basically clicked everywhere I could.

hskrasek

8/5/2025

Event Interactions Results in Blank Chat

I'm trying to implement events within my agent so that users can click a little "AI" prompt that'll jump the conversation into a certain state. Everytime I try to test this locally though, I see the event payload passed correctly but the response is blank, followed by the launch event request and also a blank response. When I find this transcript within the UI, all the log shows is that there was an "interruption" but nothing helpful to identify what that means. My implementation looks pretty much identical to the documentation minus a few tweaks. Interesting to note, that random launch event also doesn't include any of the variables I am passing in during script init....

Outis

8/5/2025

How can I make my voice agent to talk and generally interact in the Greek Language?

For example, I just cloned a template from your yt channel and naturally, everything is in english (prompts, messages etc.) On this tutorial ''Building an AI Real Estate Workflow for Lead Generation and Appointment Setting | Making Bots'',(https://www.youtube.com/watch?v=8rETkAnRwSE), he shows live that with a sinlge line of prompt, while a part of the instructions previously existed, the agent can then actually respond in French. But when I cloned it and I gave my name -first step on the workflow- the agent kept on with english. Now, the question is this: is there a single way to make any agent repsond in greek, without the need to write everything in the greek language? For example, the prompts, intents etc could be in english but the agent could reply in Greek, without missing any info or hallucinating, thus, making the experience for my potential customer (e.g real estate business) unpleasant? Thanks...

RobertF

8/5/2025

Where is default customer support agent getting its product information?

I'm looking at the Basic template as shown in the Templates section at the bottom of the default Dashboard. When I ask the AcmeSolutions support agent what the TaskmasterPro application does, it provides a very detailed explanation of that product. However, when I edit the agent and examine the instructions, I don't see this detailed explanation in the instructions. There also isn't a knowledge base that comes with this template. My question is, where is this agent getting this detailed product...

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