Voiceflow

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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❓┃help

🔊┃product-updates

Stino12547

5/1/2024

fetching multiple records from an API block

I'm having trouble fetching multiple records from an API block. I've been working on this for weeks but it doesn't work. Anyone who can help me with this? This is the step-by-step plan that I use, but I am unable to get it to work: ...

rival-black

5/1/2024

Knowledgebase constantly outputting [not found] with Haiku

I would really want to use Haiku instead of GPT 3.5, but for messages that are very clearly relevant it almost always outputs [not found] - even if the answer is clearly part of the sources it finds.

optimistic-gold

5/1/2024

Let's Solve OAuth2.0 Authentication in Voiceflow Together!

Hi everyone, I need to use an external API that requires OAuth2.0 authentication. Can someone guide me on how to set up a function or something to get an access token? I need to pass my 'client_id' and 'client_secret'. Any examples or best practices would be appreciated!

xenial-black

4/30/2024

Dynamic carousel + Whatsapp

Hello team, I was doing some tests of the dynamic carousel(functions) and it worked great on the website, later I integrated the carousel with WhatsApp but the carrosul is not displayed. What I can do?

wise-white

4/30/2024

SOAP API Request natively (continued)

This time I am trying to make another SOAP POST request in Voiceflow rather than through make. I am not giving up. I just figured out that function steps support making API calls, not sure if this is new but it looks awesome. Is there a way i can parse the xml output from the request into something Voiceflow can handle? It's seperate from the API block so I am expecting it to have more functionality and adaptability but we will see. I am getting errors on my end: attached are the function and a log of the errors i received....

tebra_getpatients__2...

Conner

4/30/2024

LLM Intent "listening" on every response

I'm testing out the new LLM intents, and it seems to be working great from an "intent trigger" standpoint. But I noticed as I continued through the conversation, every single step of the assistant picks up the NLU + LLM Combination. Text block, Response AI block, capture, doesn't matter. Every single step of the conversation is charging me with a token hit of 384. ...

variable-lime

4/30/2024

Interactions in the Dashboard is different from the response of REST API endpoint

I want to integrate Voiceflow into my Flutter app through the use of REST API, but I am having issues with the different responses coming from the API response. I want to achieve the exact chat flow (in terms of options given as responses to questions) in my app, as it is in the Dashboard. The full URL I am using is https://general-runtime.voiceflow.com/state/user/$userId/interact...

genetic-orange

4/30/2024

Airtable API Call Fail

I am testing @Brendan product recommendation flow. But when ever i get to the api call its returns an error. I already double checked my token, and if the airtable base its connect to it . I don't really know what else i can do and change to test what is wrong, because i know zero about api calls and javascript. Im attaching the image of the error message that appears in voiceflow and the video of brendan, just in case. https://www.youtube.com/watch?v=Expi1UoJOFk&t=28s...

like-gold

4/30/2024

Possible to change modalities after assistant is created?

Hi! Was hoping I could get my flow down in text and then change it to voice, but I don't see a way to access that setting. Could someone confirm this is or isn't possible? Related question: If I can't change this, I thought I'd create a new asst with voice modality and then copy clone link from my text project into voice project, but doesn't seem that works either. Just looking for comfirmation if anyone has it--thank you!...

DrBanny

4/29/2024

Download crawled website pages into text files onto desktop folder

Hi please from this video, https://youtu.be/0HeSG-KjZrw?si=wsd7iY5RzYteRTmN is there a way i can first download the crawled website pages (txt files) onto my deskstop folder first, then i inspect prior to exporting into VF kb? Thank you@W. Williams (SFT)

optimistic-gold

4/29/2024

Permission for Voiceflow crawler/bot?

When I try to use a URL as a source, I get the error message the site needs access. Our website requires explicit permissions to allow crawlers. What should I use as the entity of the Voiceflow crawler/bot? Thanks!...

quickest-silver

4/29/2024

How can I integrate intranet sources into the chatbot?

Hi everyone, I currently have the problem that a lot of information that would be very important for the chatbot is stored on our company's intranet. I would now like to integrate this information and content into the chatbot....

vicious-gold

4/29/2024

Voiceflow X Sharepoint

Hi! I am building a chatbot for internal purposes. I want the knowledge base to be a sharepoint environment, this is off course not an open-url since it requires a sign in. I could use CoPilot, but prefer using Voiceflow. How can I connect the knowledge base to sharepoint so it would sync automatically with all data on there?

ugly-tan

4/29/2024

Analytics for the chatbot

I have made a simple chatbot basically a Q&A from the provided knowledge base nothing much to it. I tested the bot and it was able to always answer from the files I provided in the KB yet when I go to check the analytics, it says the all my queries got registered as a fallback even though the answers are 100% correct. please look at the image below for better understanding.

fascinating-indigo

4/29/2024

Varaibles output from Java to VF

Can some one help me out please. I have a problem to get a variable from Javascript APi to Voiceflow it give me this error: Evaluating code - changes: {RESOLVED_PATH}: undefined => {"breakevenyears":"52.62"} i dont know how to fix.... i still resive 0 as variable value

complex-teal

4/28/2024

Retrieving and Utilizing User-Provided Data from Voiceflow Chatbot on Shopify

Hello Voiceflow Support Team, I am currently using a Voiceflow chatbot integrated into my Shopify site via a JavaScript tag in my theme.liquid file. I'm looking to dynamically utilize data that users provide through the chatbot. For instance, if a user inputs their age into the chatbot, I'd like to use this data to update certain information on the Shopify front end immediately. Could you guide me on how I might capture this user input from the chatbot and then utilize it within my Shopify platform? Specifically, are there any API callbacks, events, or methods provided by Voiceflow that would allow for real-time data capture and utilization?...

quickest-silver

4/28/2024

Chatbot responds with empty output or blank characters

Hi everyone, I currently have about 30 different intents defined in my model and the problem is that I cannot call various intents. That means if I enter a utterance during testing the chatbot that is stored with the respective intent, the chatbot generates an empty output or simply returns a blank character as a response (see screenshot) and does not return the response that I have defined for the respective intent. Does anyone know exactly where the problem is and how it could be solved? ...

inland-turquoise

4/28/2024

Failing to get API response from Make.com

I've tried everything I could find online but I think I'm doing something wrong. I'm getting a successful pass (200) and make.com scenario runs with no issues, but for some reason I am not capturing the reponse back in VF. Attached is how I set up my API block in VF. Screenshots from Make.com in the first comment 👇...

correct-apricot

4/28/2024

Flow External trigger

Can VoiceFlow trigger a flow from a new external event updated by an 3rd API ?

correct-apricot

4/28/2024

START-OVER

How to make the user come back from any flow to the main flow through the most natural path ?

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