Voiceflow

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

afraid-scarlet

4/15/2024

Whatsapp integration - no transcript.

Hi all, im a little new to this, but i followed this "how-to" to the word (https://github.com/voiceflow/example-integration-whatsapp?tab=readme-ov-file) and it works great, my issue is that im not getting any transcriptions. It does say "You can find your Dialog API key (VF_API_KEY) in the integration tab in Creator and the project ID (VF_PROJECT_ID) in the project settings (this is needed if you want to save transcripts)." which i have done and put in the correct keys for those. Not errors in t...

continuing-cyan

4/15/2024

Intents mismatch occurring with names

Hi all! I've been having a strange case occur where my responses do not map to the correct intents, despite the fact that I don't see how or why this would occur as a result of the utterances I've inputted. In the example screenshot I've attached, the voiceflow chatbot asks "who enjoys surfing?" and I've noticed that with names that start with s, the chatbot categorizes this as the "repeat" intent with a decently high confidence level. However, my "repeat" intent does not contain any utterances that would suggest why this phenomenon is happening. I've also noticed this same thing occur in similar cases -- (i.e. names that start with M are often categorized as a "no" intent, despite the fact that I have not put in any utterances to suggest this for the "no" intent).
I have already tried adding more utterances to the intents, but the names still match to the wrong intent. ...

like-gold

4/15/2024

learn

What is the difference between using the knowledge base directly on Voiceflow and using custom GPTs API? Is one more powerful/intuitive or are they same?

continuing-cyan

4/15/2024

Difficulty with Entity "Name" types

Hi everyone I am trying to understand why, when as a user, I input a name to be captured as entity FirstName (data type "Name") I get inconsistent results. Below are 5 names which I have tested with, using uppercase and lowercase first letters of the name. ...

sensitive-blue

4/15/2024

Condition Block Problem - Buttons appearing instead of checking conditions

I have a condition block to check if (user) email == order_email then proceed, else go to a different block. Variables are saved correctly, and can be seen in one of the images. However, once we arrive to this block in testing, there is no check, it simply provides 2 buttons. Checked out the conditions guide, it didn't really help with this issues. I've also emailed support and no response so far - not really sure what's going on here, or how to proceed. If someone could help that'd be great....

extended-salmon

4/15/2024

ChatBot IP

hello guys. i asked for help on this topic in an email support@voiceflow.com, but unfortunately i haven't received a reply so far. I would like to connect over the api with some tool. the api provider asks me for the ip of the chatbot because otherwise unfortunately we will not be able to connect. is it possible to get the ip of the chatbot?

frail-apricot

4/15/2024

Generate a Bar Chart

I want to generate a bar chart based on the API response result. I have successfully call the API and have the result in array of JSON object. Then I use Response AI to help me generate the bar chart. This is my prompt: ----- Based on the value in API response, show me a bar chart with the following configurations:...

genetic-orange

4/15/2024

Required intent doesn't seem to be working after submitting the answer to the question

I have recorded a video of the problem, would anyone be able to help? This better explains it. Its only a minute or 2. https://www.loom.com/share/2ced858181524fd9a173a578e738e2d6?sid=d710107f-d410-4bae-9f20-008fff071731...

genetic-orange

4/15/2024

Set variables don't seem to be recognised later in the flow when used in IF statements.

I have recorded a video of my problem, this better explains it. Would anyone be able to help? https://www.loom.com/share/2307bf546213407cbc92046b4457b623?sid=e6a0fe0e-bd0d-4e93-a355-11a283f5a1d8...

optimistic-gold

4/14/2024

Capture input from 'Response AI' as a variable

Hello all, I am wanting to capture the text / data which is stated within the Response AI block. The user will be asked a question, then responded too via response AI block. Is there a way in which I can capture the response as a variable? Thanks

fascinating-indigo

4/14/2024

Hi everyone, I am having trouble to capture entity like {PIN} pin is XyZx99 format.

It is alphanumerical value, starts with 4 letters, uppercase lowercase sensitive, and ends with 2 numbers. - I created values like 20 examples of values. - However, it doesn't capture the value for example kkkk99. It captures just "k" - Why would that happen? Is it because I need to input hundreds of example values in the entity configuration? ...

fascinating-indigo

4/14/2024

replit WhatsApp integration stop working

Can somebody knows what happened? I didn’t change anything and WhatsApp is not working anymore

DrBanny

4/14/2024

unable to find relevant answer

I have a good kb of docs, but when i ask the bot questions, it keeps saying unable to find relevant answer. and it consumes over 65000 tokens without any help. What is going on? Please help.

conscious-sapphire

4/13/2024

Bot integration on homepage, not in corner

Hello, I wanted to publish my bot on my website, however I dont want it to be in the corner. I want it to be a box in the middle of my homepage, How can I do that?

optimistic-gold

4/13/2024

Voiceflow Code not working

Appreciate if anyone could help. Making a appointment booking chatbot, and this part is not working:

fair-rose

4/13/2024

api integration

Actually I am creating a custom ui with the help of api but the voice flow agent consist of bubble buttons like selecting the language or yes or no but my ui is not displaying that can you help with this

eastern-cyan

4/13/2024

2 agenst ?

I am considering to buy pro plan but can some please tell me what does it meant by agent in pricing ? and also what is single editor ? does it mean in pro plan I cannot invite someone to join my workspace or I can invite but each user wont have there own work area.

quickest-silver

4/13/2024

my loops don’t seem to be working and my tokens are being consumed at a very fast rate

Hello there, for some reason, the loops I created within my canvas stopped working and I keep getting a message that says ‘unable to get info’..this is really frustrating as my tokens get used up without me getting my desired results

broad-brown

4/13/2024

Knowledge Base Problem

Hello, I've had this problem in voiceflow where my Knowledge Base has disappeared. I tried everything with what Tico (A voiceflow chatbot) instructions to fix this problem, Unfortunately it's still the same. I would like to know a solution to my problem.

foreign-sapphire

4/13/2024

Embedding Help

hey guys, i have a question when it comes to embedding the AI Customer service bot or just a Chatbot in general , how does one embed it into a website. because every-time i try to embed it into a website or a shopyify store it doesn't allow me to add it. Error code 401 pops up. and it asks me for a Custom Css, Htlm, and Java script, any ideas why this is occurring

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