Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

deep-jade

4/12/2024

How can I upload CSV file into knowledgebase

I want to upload csv files onto voiceflow knowledgebase , How can i achieve that?

foreign-sapphire

4/12/2024

elligal entity in set step

Hi everyone, I have been trying to pass a prompt to gemini using their api so i tried to assign the prompt to a variable using the set step the problem is that the prompt contains two variables that are resulting to illegal entity does any one know how i can get through this

wise-white

4/12/2024

Voice phone calls

Hey awesome folks! I hope you're all doing fantastic! While it's incredibly powerful for crafting engaging conversational experiences, I'm wondering: Can Voiceflow be leveraged to create full-fledged phone call functionalities? Here's the scoop: I'm looking to integrate phone call features, and I'm intrigued by the idea of utilizing Voiceflow for this purpose. I know Voiceflow excels at crafting conversational flows and managing voice interactions, but I'm curious about its potential in handling actual phone calls....

correct-apricot

4/11/2024

Assistant answers two times

Hello, every time I ask my assistant a question that needs to be answered with the knowledge base or ai it answers the question two times. How can I fix this?

stormy-gold

4/11/2024

The Chat has ended

My Web Chat ends abruptly, in the middle of a conversation... 🤷‍♂️

ratty-blush

4/11/2024

Multilingual Textblocks

Hi everyone. I'm looking for a way to make my assistant multilingual. This concerns the "hardcoded" text blocks. Getting the AI response in English is not a problem. To do this with text blocks, I only see the option of using a set AI that determines the user's language and then translates any text blocks that are wrapped in variables into the user's language. This approach is very cumbersome and results in the variables within Voiceflow becoming very extensive and confusing very quickly. Is the...

adverse-sapphire

4/11/2024

Choice issue after buttons

Hello. I'm encountering an issue after a welcome message that displays example questions. If there’s no match from the initial interaction, the process moves to a choice step designed to guide the user toward the correct flow. However, the issue arises with text input: the first submission does not progress to the next step. Only on the second attempt does it move forward successfully. Do you have any suggestions on how to resolve this problem?...

stormy-gold

4/11/2024

Hey option to reset flow from any way - whatsapp

How can I reset the flow using the command WhatsApp without using intent?

continuing-cyan

4/11/2024

❗ Chatbot Loading Issue

Hi everyone, I'm facing an issue with my customized Voiceflow chatbot not loading consistently on my website. Instead, the default Voiceflow chatbot often appears, especially when navigating to subsequent pages. This occurs on both desktop and mobile devices. I've tried various troubleshooting steps, such as clearing the browser cache, placing the script correctly, and adding the 'defer' attribute, but the issue persists....

other-emerald

4/11/2024

{Names} entity is completely unusable now?

Hey team, I've had no issues whatsoever capturing user names just using the system {user_name} entity as is in previous projects. The current project rejects every name. I have added over 1000 names as examples, I've limited intent scoping to this single step, I've deleted similar variables like first_name & last name. I am at my wits end. I don't see anything different from any other project. Any ideas whats wrong with the NLU on this one?? #...

foreign-sapphire

4/11/2024

un able to pass an array of strings to a function

I have been trying to pass two strings as array stored in a variable but i keep getting an error stating the array is empty

rising-crimson

4/10/2024

Modify last version in whatsapp integration

hello ! I'm having a problem with a Voiceflow integration with WhatsApp. I used this documentation and it works perfectly, but I wouldn't know what the voiceflow API parameter is so that it changes to the latest version of my chatbot. I have published the latest version but the integration is not updated. Does anyone know what parameters I should change or if the session should end?

rising-crimson

4/10/2024

Modify watermark through the css

Hello guys, i wanted to modify the water through the styles.css given by VF : /* FOOTER ...

eastern-cyan

4/10/2024

Flows i make in the Design Environment are dysfunctional

Ive haggled support for about a week now. I am assuming i am doing something wrong, but am starting to believe there are severe limitations of this software. When i create a flow in the design environment it either is dysfunctional, it doesn’t proceed to the next step or it produces the wrong answer. When i go to deploy and test it on the website it doesn’t even go through the steps it just references a knowledge base it says it doesn’t have access to. ...

sharp-indigo

4/10/2024

Choice pathing Issue

For my chatbot I'm looking for it to work with inbound leads as an appointment setter, and based on the way it responds the path may vary depending. But the ultimate aim is to qualify leads and to nurture the qualified ones. Now the issue I'm facing is that I have a choice block in my sequence to seperate different responses in to different areas, as seen in the screenshots and video below. But what happens is the first time the text is input it processes it but it doesn't proceed further. But only on the second time will it move forward with the pathing....

other-emerald

4/10/2024

when I get to capture user reply, I wait 60 seconds and it gives me this error

harsh-harlequin

4/9/2024

hey guys, can anyone help me with this request to create a KB tag?

😎

flat-fuchsia

4/9/2024

Error Querying Knowledge Base via API

Hi everyone, I'm new to VoiceFlow and was trying to query my knowledge base via the API, the query is successful from the API doc website (https://developer.voiceflow.com/reference/post_knowledge-base-query). But when I copy the JSON body and send a test request with the API block, I get a "message : Invalid value" that I have attached here. Does anyone have any idea what I could be doing wrong? And this is my JSON body...

dependent-tan

4/9/2024

Background Color Change Not Applying in Voiceflow Chatbot

I've been trying to change the background color of my Voiceflow chatbot to black using a custom CSS file hosted on GitHub. I linked this CSS file in the chatbot settings via jsDelivr CDN. Despite the correct CSS selectors (.vfrc-chat and .vfrc-chat--overlay) and important rules, the background color remains unchanged. Inspecting the element shows the CSS link but no applied styles. Could there be an issue with CSS scoping or specificity? How can I ensure my styles apply to the chatbot?

other-emerald

4/9/2024

Remove message bar

I'm building a chatbot to capture leads, this chatbot has a lot of buttons to guide the users, so I would like to remove the message bar where the user can type something and leave just the buttons options. Is that possible? Thanks

Previous Next