Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

fair-rose

4/9/2024

Background Color Change Not Applying in Voiceflow Chatbot

I've been trying to change the background color of my Voiceflow chatbot to black using a custom CSS file hosted on GitHub. I linked this CSS file in the chatbot settings via jsDelivr CDN. Despite the correct CSS selectors (.vfrc-chat and .vfrc-chat--overlay) and important rules, the background color remains unchanged. Inspecting the element shows the CSS link but no applied styles. Could there be an issue with CSS scoping or specificity? How can I ensure my styles apply to the chatbot?

optimistic-gold

4/9/2024

Remove message bar

I'm building a chatbot to capture leads, this chatbot has a lot of buttons to guide the users, so I would like to remove the message bar where the user can type something and leave just the buttons options. Is that possible? Thanks

optimistic-gold

4/9/2024

Send data user to my email

Hello. I'm building a chatbot to capture leads, customer service and send all the data I capture to my email. The problem is that I create a chatbot with "Capture" forms, but at the end of this flow I need to receive this data on my email. How is it possible to do this?...

conscious-sapphire

4/9/2024

Intent - Error "Could not handle step"

I set an intend and it jumps correctly to it. But then it doesn't continue with the info "Could not handle step - redirecting to the next step". What could be the problem?...

deep-jade

4/9/2024

AI Response's "Not Found Path" not working

So, I am using an AI response step with the knowledge base as the source. I have toggled the "Not Found Path" button on but it's not triggering consistently. Sometimes, when the KB AI step can't find any relevant answer, it takes the "Not Found Path," and other times (mostly), it returns a "Sorry, I don't know the answer to that question." Does anyone know how to fix this? Is there any workaround for this?...

broad-brown

4/8/2024

get back from component

How to get back from reusable component to previous flow when it ends?

optimistic-gold

4/8/2024

entities - issue collecting a new name

I need to ask the user for a drug name and a company name that will be used to update a document. I used Capture and created two Custom Entities but the assistant keeps trying to collect the name in a loop I can't break (as if it was trying to validate the entry). I deleted the No Match option. Is it even possible to collect a nee value and store it? I don't understand why the assistant gets stuck....

like-gold

4/8/2024

I'm connecting voiceflow to an OpenAI assistant and keep getting a 400 error.

Anyone know what I'm doing wrong? I've configured it to send application/json, but VoiceFlow seems to be sending multipart/form-data. This is the error I'm getting: {...

conscious-sapphire

4/8/2024

how to use POST API call#?

Hello, I am creating a FAQ custom chatbot and I want the chatbot to be able to collect some info from clients and send it to a third party email address using the POST API call in Voiceflow. I created 3 entities namely; client_name, client_email and client_phone which contains some info on the client and I want to send these info to a third party email but don’t know how to go about it. For example, name:ck , email: zuzu@gmail.com , phone: 7743108745 ..I want to be able to send info like this to...

deep-jade

4/8/2024

Variable Issue

I am not able to set the variable value with dynamic data, If I have given only dynamic data then it is working. But it is not working with the addition of dynamic and static values

fascinating-indigo

4/8/2024

Enable user to skip the question or type their response

How can I allow user to type and capture their response and also have an option to skip the question. This is like combine the button feature and the capture feature.

equal-aqua

4/7/2024

Modify placeholder text

Hello, i wanted to modify the placeholder text below to something else than "MEssage...' but even when modifying in the src/components/ChatInput.tsx, it doesnt appear on my chatbot. i dont understand the reach chat kit works....

equal-aqua

4/7/2024

VoiceFlow and Airtable integrations

Hi all. Does anyone have any experience with airtable integrations integrations? I would really appreciate if if anyone would be able to join a call and help me solve my issue.

foreign-sapphire

4/7/2024

Retrieval of content from uploaded file

Message for Tico. I have uploaded a file using the new widget code and I have the file url. How do I retrieve the content so as to analyse it in vf?

ugly-tan

4/6/2024

Can you help me with 2 questions?

Can you help me with 2 questions I have: 1. Is it possible to generate a multilingual chatbot that detects the user's language with JavaScript and speaks to them in the defined language? 2. I recently saw that new features will be released in Voiceflow, which will make it possible to generate forms and have the option to schedule appointments without using other tools like Calendly or Jotform. Is this feature already available, is it through Voiceflow, and how can I use it?...

rival-black

4/6/2024

Setting Up a Chatbot on WhatsApp with Whitelist Activation

I'm looking to implement a chatbot on WhatsApp, primarily for customer engagement. However, I want to ensure that the chatbot activates only for clients and not for individuals specified in a whitelist, to prevent the chatbot from engaging with these particular contacts. Could someone guide me on how to configure this selective activation process? Thank you in advance for your assistance.

Pavel Čermák 🦾

4/6/2024

Daily interaction limit

Rn we are dealing with following issue: Is there some option, how to set daily interaction limit for each user separatly ?? We've only found voiceglow, which has monthly interaction limit overall for the whole widget What we have done so far within VF only is that we count every message within one session and when the user hits the limit (eg. 10 messages) we end the session - but nothing prevents the user to refresh the website and he can start chatting with the bot again......

genetic-orange

4/6/2024

Whastapp doesn't update my voiceflow chatbot

Hi guys, I have updated my chatbot in voiceflow but whastapp doesn't update it and stays the same over and over again. I have tried removeing the webhook, write it down again, and other stuff and nothing seem to work. What can I do? I have used Voiceglow to connect it.

Julien

4/6/2024

Document API - Replace document (non url)

I am using this API to replace existing documents in my KB. Here is the code I get from the developer documentation: curl --request PUT \ --url 'https://api.voiceflow.com/v3alpha/knowledge-base/docs/9999ca7aae7a68be14ada999/upload?maxChunkSize=1000' ...

genetic-orange

4/5/2024

Multilanguage translation

Hi guys, I have been trying to create a multilanguage chatbot but I haven't figured it out yet. At the beginning, I would like to welcome the user with some flags so they can click in the language and then everything will be translated into the language they have selected. Right after they click the flag of the language, it will take them to the next step which is several options (those ones and the rest of the multioption interactions I want them translated according to the language the user has picked. Is that possible? I like voiceflow a bit more than botpress. But if this is not an option I am afraid I will have to go with botpress!! Thanks in advance!...

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