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Voiceflow
Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡
JoinV
Voiceflow
Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡
JoinProblems with the buttons on my slack bot
Hey, so i have a problem with the buttons on my slack bot only showing in the first message and not when i send new messages. Any tips?
Mitsubishi Install Me - Integration
Hi community, we have a mobile application and admin site, we want engineers to follow steps from the chatbot and when select an option to start chat with operator, we want to provide admin user from the web app to take control of the chat and continue conversation with the engineer. I need a way to it with Voiceflow
Unable to fetch response
I get this error message when trying to make an API call with openAI API: "unable to fetch response". Any known issue with a fix?
Share and Embed Chatbot Bug
Hi, I have a Chatbot that works perfectly until I use the "Share/Prototype" or as an Embed chatbot on the website, where it does not behave as it should.
The chatbot searches Airtable for products, which works perfectly fine in the editor chatbot, but as soon as I open it in the "Share" link or deploy it on a website, this functionality does not work at all.
Can someone help?...
Edit Access on Assistant Chatbot Created
Hello,I am currently doing an internship for a small business, and they hired me to make a chatbot using VoiceFlow. My internship ends in March 2024. I am almost done completing the chatbot, but we have encountered a problem.My boss is on the Pro plan of Voiceflow. She is the Owner, and I have an Admin role.When I go to the "Assistants" section of VoiceFlow, that is where the chatbot I created is. My boss is not able to edit the chabot at all if she wants to, she can only make comments. I tried...
Custom Actions Youtube Tutorial question
Hello Voiceflow team,
I'm reposting my question from the #💬┃general-chat channel here:
This is regarding custom actions....
Conversation loop problem
Hi, I am having an issue with reusing variables in a loop.
My chatbot sends an Airtable GET request to create carousel cards, which all works fine. But my chatbot is on a loop so that the user can do another search if they choose. My issue is that on the second or third loop, there becomes an overlap of information in the variable from the loop before.
I have tried resetting all the variables manually using a "Set Card" with all values adjusted to "0", but it does not work and still holds the value of the previous requests....
bug in voice input recognition
Hello Community. I am faced with a strange situation that I cannot explain, and I hope some of you can make sense of it.
I am an early learner in Voiceflow and am currently exploring building voice apps. I already have a fully effective prototype. The bot asks questions and captures the user's answers with fluidity, listening to the user's voice. Then, it abruptly stopped. No sound is captured in Voiceflow anymore; no voice input is recognized. Either on the desktop app on Mac or in the browser.
Then since a new series of tests, voice inputs are recognised when I am in a browser but nothing in the app. I tried deleting and reinstalling the app, but it did not change anything.
Does anyone have an idea where it could come from?...
How to Integrate # data source in one agent?
It is possible to integrate several data source in one agent so when I select one option at the button section, it recognizes personalized information for each option:vv:
Trouble integrating POST Airtable API
I am STRUGGLING to get this API from Airtable to work. It's function is to collect the name, phone number and email into the variables {name}, {phone}, and {email}, then the API would allow it to be sent to Airtable in the columns for name, email, and phone. Any solutions?
problem with KB
I don't see the KB update. Is anyone having problems with the Knowledge Base? Maybe there is an update going on now? 🙁
"geography", "name" entity types and tutorial flow don't exist in languages that aren't english
after spending a lot of time troubleshooting why my "name" custom entity wasn't working, i found out that in languages that aren't english (tested: german, portuguese BR, portuguese PT, spanish):
1. the custom entity type "Name" doesn't exist, and hard-coding it in doesn't work-
2. the custom entity type "Geography" has the same problems as above-
3. the starting "home" topic doesn't have any tutorials....
Account Log-in Issues.
Hi, I have an account that is connected to google, and multiple persons are intended to use this account. However, I just want them to be able to login into my Voiceflow account without using my google account. I already contacted the support, but only received an mail referring me back to the chatbot, which doesnt help.
Only use a certain document of the knowledge base in response ai block.
I want to use a response ai block to answer a question of the user. The problem is that in my knowledge base there a two documents that only differ in some details and often times the ai takes the data from the wrong document. I want the ai to only use the data from the specific document in that step to prevent it from getting confused.
Chatbot doesn't show
Hello people, I wonder if you can help me please. I have embedded the JavaScript code into this page:
https://mrinappropriate.co.uk/pages/miss-inappropriate
You can see if it you view the source and search for 'voiceflow'.
But the chatbox bubble doesn't appear.
Does anyone have an idea why?...
zendesk
I'm fairly new to Voiceflow, but managed to make the Google Sheets API work, I'm struggling with the Zendesk API now, it sends back a 401 (authentication) error, although I copied the API block directly from the "Retail Purchases (webchat)" sample.
Yes, both "Content-Type": "application/json" and "Authorization": "Basic <space><API Key>" are in the "Headers", and the API key has been set up and pasted into the header.
In Zendesk, both Password Access and Token Access are enabled and we have other APIs working. Any idea what's happening?...
buttons location change locally
hi guys... i wanted my buttons
to be stacked but some of them to be carousel ... but somehow the setting is globally
why???...
Java script pads
my code is working but it won’t take the right path I have added in the recommended code to define what path to take yet it still goes to default anyone know what to do or how to fix it ?