Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

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Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

national-gold

3/31/2024

Voiceflow Assistant is shown in prod

published on my website in prod like env and still showing Voiceflow Assistant not my name that is personnilized, checked all solutions nothing resloved the issue, just cannot sell it to my client thanks...

fair-rose

3/31/2024

branch from one block to different choice blocks, depending on which intent is named

Hi Everyone, is it possible to branch from one block to different choice blocks in parallel, as shown in my screenshot? Or can choice blocks only be run through one after the other and not in parallel, depending on which intent or utterance is called? Would be very grateful for an answer....

national-gold

3/31/2024

french accents are not shown in chunks when preview in knowlege base, this is only display bug

or chunks are broken?

fair-rose

3/31/2024

Return from created intents in the subordinate topic to the superordinate model

Hi everyone, I have created various sub-topics with different intents that are to be called up depending on the user input. Now I would like the chatbot to return to the parent model once the respective intent has been called up and the user's question has been answered, and to keep asking the users whether they have another question. If the user then asks another question that matches an intent, the chatbot should jump back to the respective sub-topic with the intent and then once again back to the higher-level model. Can someone please help me with how I can always return from the intents to the superordinate model? ...

adverse-sapphire

3/31/2024

Aligning Text to the Right in Voiceflow Widget Messages

How can I align the text content to the right within the messages of a Voiceflow widget that is integrated as a window on a website?

magic-amber

3/31/2024

The bot is not work #api

I created a bot, copied the api key and pasted it into whatsapp, but it doesn't work there. Later, I wanted to try to run it in voiceglow, but even there, when adding the api key, the bot simply does not appear. What could be the reason? In voiceflow itself, it works.

sensitive-blue

3/30/2024

hello

can i integrate chatbot i built it using voiceflow in flutter application?

frail-apricot

3/30/2024

Hallucinations

I have just built Peter Isaacs great solution to preventing hallucinations (Wells Fargo video). However I have come up against a problem when the user inputs a prompt that is not true. For example, the prompt 'Is metformin used to treat headaches?' (it isn't) takes me to the 'Couldn't verify information' block. Any thoughts on this please?

genetic-orange

3/30/2024

I Need Help: Purchasing Additional Tokens

I'm on the Pro plan with 2 million tokens, due testing with GPT 4 an Claude have reached the 2,016,039 / 2,000,000 tokens used. I'm trying to purchase additional 2 Million tokens more tokens to do some more testing for chatbot to my Pro plan but when I click to 'Go to checkout' I keep getting "internal server error''. I've been experiencing this since Thursday I have tried Can I get some help fixing this.

national-gold

3/30/2024

Is data passed to variables stored in voiceflows servers?

I am wandering if voiceflow stores data passed to variables after the conversation has ended. For example if my bot asks for the username and stores it in a variable, is that username data stored even after the conversation has ended? In context of the GDPR and personal data storing....

exotic-emerald

3/30/2024

Timed Message Aggregation

Hello everyone, I'm exploring the use of Voiceflow for projects at my agency, and I'm looking to verify if the platform supports a specific feature: collecting client messages sent within a 10-second timeframe and providing a single response after this period. This capability is critical in my region, where it's common for individuals to send messages in separate, sequential parts. For instance, clients often send fragmented messages like:...

environmental-rose

3/29/2024

Twilio IVR Latency

I want to add in filler utterances while VF processes a response to the user. Can anyone give a suggestion on the best way to implement?

stormy-gold

3/29/2024

API Call error

Hi I have been experiencing this error, I'm struggling to figure out what is causing it. I have my voiceflow connected to an API that runs responses through a custom chatbot I have created on replit. For some reason when I ask certain questions though I get this API failure It looks like what is causing my issue are questions that have certain characters such as Quotes "". ...

correct-apricot

3/29/2024

Memory and Prompt for Knowledge Base Response AI

Why doesn't Voiceflow offer a "memory and prompt" feature for knowledge base response AI, as it does with the AI Model? Could you demonstrate a workaround using variables such as "lastQuestion1", "lastQuestion2", and "lastQuestion3"? Should these be input in the Question textbox? What is the proper format: separated by commas or spaces? I already use JavaScript to manage these variables, so my inquiry is not about programming. This could also be a feature request, there will be many questions on the same topic, where people would like to know the size of a hat for example, but then they ask about the "diameter of that" instead of saying "hat" again. Or "ok, what is the height then?"....

quickest-silver

3/29/2024

comparing pdf with voiceflow

Hi, my name is Ken Lengel, and I am new to VoiceFlow. I am trying to create an AI agent with VF, that I can compare to pdf files. Saw that Voiceglow can do this, but they have little documentation to the effect. Any recommendations on how I can complete a compare of two pdf docs, and the compare would include a set of prompts to review the two docs? Thanks for you help all!💯

Elastic

3/29/2024

Google Analytics as a Knowledge base?

Not sure if this is possible, but is anyone connecting to Google Analytics via Voiceflow? The idea here is to give the ability to pull reports or ask questions about GA activities. Example question could be: - What are the users doing after they log-in? ...

frail-apricot

3/29/2024

API call

Having created a GET API call working, is it possible in Voiceflow to see the raw call that is sent to the endpoint?

cloudy-cyan

3/29/2024

How to fix "unable to find relevant answer"

Hi, I am having trouble with my chatbot as it answers every question with "unable to find relevant answer". -I tried to use it in the test run but I faced the same problem. -I already checked all the logic and everything seems okay. -I checked the knowledge links and they are all working....

other-emerald

3/29/2024

Question Buy Tokens

Hey. Hey. You can't buy tokens! It says internal server error. What should I do?

genetic-orange

3/29/2024

Defining multiple parameters for fetching exact record from Airtable

I have been trying to fetch order records from Airtable through GET API call. When im trying use 3 parameters in GET API call, where Sales_order_num is number and other 2 are string. Im not fetch exact record using API call. Help me with any solution?...

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