Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

Voiceflow

Voiceflow is your community to get help, stay up to date on product releases, and connect with builders, experts, and the Voiceflow team⚡

Join

❓┃help

🔊┃product-updates

flat-fuchsia

4/3/2024

Bot load problem

the website bot is not load

ambitious-aqua

4/3/2024

Cannot Clone Agent via Web UI

I have just cloned an agent 10 minutes ago and the clone was successful Was not able to access the newly cloned agent, circular loading sign is on a infinite loop Went on to duplicate/clone a new agent as I'm on a tight deadline Now an error 'cannot clone agent' is appearing!...

complex-teal

4/3/2024

Can you use Conversation Memory with Knowledge Base?

Hey Voiceflow community! I want to use Conversation Memory (https://learn.voiceflow.com/hc/en-us/articles/15049513713037-Conversation-Memory) in combination with the Knowledge Base. Does anyone know whether this is possible? Or a workaround for this?...

ambitious-aqua

4/2/2024

Cannot delete chatbots in WebUI

Hello I have several unused assistant that Icannot delete despite typing the exact name match I've tried to delete from the assistant's settings menu... same result ...

Elastic

4/2/2024

Is it possible to reload a page/url without having the assistant refresh as the page does?

I want to keep the context of the conversation, but would like to use the assistant to update the page with requested information while keeping the conversation intact without loading everything on the page, including the assistant/chatbot. Any insights would be welcomed. Thanks!...

Elastic

4/2/2024

Chatbot for a Dental Clinic

Hi all, I just started mapping out the flow for a dental office. The good news is they have tops of pages that can be used in the Knownledge base. However, how do I go about including the appointment booking feature they have on every services page? For most of their specialized services it seems the emails are going to separate emails, that would make sense as they also bring in specialists based on required dental work, and I'm assuming that person would get the calendar/booking request. I was thinking of possible having one booking form with a dropdown for each specific service or maybe convince then to just take the requests and do the triage internally. The current form as a reCAPTCHA element as well. Thoughts?...

eager-peach

4/2/2024

500 Token limit for response?

I've been trying Voiceflow and was really happy, so I just made the first payment for the pro plan only to realize that I cannot get long LLM answers because of the 500 token limit. I need to go up to 4000 tokens with Claude 3 Opus. Is there a workaround e. g. with via Relevance Al? Otherwise, this won't work for me....

like-gold

4/2/2024

Intents and irrelevant responses to questions

I'm new to Voiceflow, so please bear with me whilst I ask what might seem like a fundamental problem... Some things are puzzling me with regards to the handling of certain questions in my test chatbot. For example, although my knowledge base includes my phone number, the following 4 variations of the same question ("What is your phone number?" "What is your telephone number?" "What is your contact number?" and "How can I reach you by phone?") all result in the same response which is completely irrelevant to the question asked. Instead it takes the user to an irrelvant intent which has no mention or utterance of phone number, or anything remotely similar....

harsh-harlequin

4/2/2024

TOKEN CONSUMPTION WHATSUPP

If I integrate a chatbot on whatsupp, everytime the is an interaction between the client and the bot, are the total ammount of tokens used?

like-gold

4/2/2024

Hallucination in Response AI

Hi, I’m trying to create a chatbot that looks at a student’s essay and provides feedback based on a rubric. I’ve keyed in the rubrics into response AI under the “prompt” but when I get it to analyze the {last_utterance}, the response gives inaccurate feedback by writing things not in the {last_utterance} How do I get the response AI to analyze what is only in the {last_utterance}?...

DrBanny

4/2/2024

i can't bulk or single delete my knowledge base sources

I am trying to delete pdfs etc from my knowledge base even after clicking on deleting forever, it doesnt work.

curious-teal

4/1/2024

Are Multiple Knowledge Bases Possible for the same project?

I seemed to remember you used to be able to use multiple knowledge bases in the same project -- Is that still possible? I would like to keep the LLM responses linked to specific documents depending on user behavior. Thanks for your help....

correct-apricot

4/1/2024

help - token limit per registered user

Hello, I am looking for help. I have created a bot that I am going to publish in my wordpress using iframe. I want users to access my website as registered users and I want to limit the number of tokens that users can consume. how can I do this. Registration on the website is by email. and all users access the same bot. Can somebody help me?

optimistic-gold

4/1/2024

Go-to-action-block

Hi everyone, Is there a way to create a go to action or a go to action block without a button, choice or capture step? In other words, just the go to action block without the listen category?...

provincial-silver

4/1/2024

About knowledge base with URL's

Hi we cant understand why when we upload a URL to the knowledge base it doesnt read nothing from there (the website is on Hebrew language)...

harsh-harlequin

4/1/2024

Hi guys i need help in voice flow for custom data type

Hi guys i need help in voice flow for custom data type i am not able to understand that. I am developing a mini chatbot for inventory management where in i require to enter item code now item code value can be anything but in my capture node i select create new entity and select data type as custom it asks for values to be entered so i gave couple if values and i saved. When i test the bot to display the entered item code it doesn't display like lets say i enter item code as I100 when i display...

xenial-black

4/1/2024

Issue purchasing token

Hello, I'm not able to purchase AI tokens. Every time I click on purchase an error pops up saying "Internal Server Error". I have tried sending a mail to voice flow but waiting for a response. Meanwhile, if someone could help me with this then could be really helpful.

rare-sapphire

4/1/2024

Handling buttons with a custom frontend (Dialog API)

Hi, i have deployed my agent to a custom website. I am having a hard time trying to make buttons work. More specifically on what should i send to voiceflow when a button is pressed? For example if a button object looks like this: { "name": "I would like to ask a question", "request": {...

extended-salmon

4/1/2024

NaN for training error

Please help, I uploaded a pdf to my knowledge base but when I try to train my assistant I get the errors seen in the image. The knowledge base isn't even working 😦 it works just fine in the preview mode in the knowledge section, but the actual chatbot doesn't draw any information from the document....

xenial-black

3/31/2024

Voiceflow Assistant is shown in prod

published on my website in prod like env and still showing Voiceflow Assistant not my name that is personnilized, checked all solutions nothing resloved the issue, just cannot sell it to my client thanks...

Previous Next